Refunds and returns

Last updated 12 November 2026

Every Bespoken book is made to order for one child, so we can't take a book back because you've changed your mind. That's why you see the whole book, painted, before you pay, and check every page before anything is printed.

If something's wrong, we fix it

• Before printing: if a word or picture isn't right while you're checking the book, redraw it or tell us and we'll fix it. Nothing prints until you approve.
• A printed copy arrives damaged, faulty or misprinted: email us a photo within 30 days and we'll reprint it free, or refund you if you'd rather.
• It never arrives: we'll reprint and resend it, or refund you.
• We can't make your book (say the pictures can't be painted, or the story isn't suitable for children): we refund you in full.

How refunds are paid

Refunds go back to the card you paid with, usually within 5 to 10 business days of us approving them.

Your rights

Our goods and services come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a replacement or refund for a major failure, and to have problems fixed. Nothing on this page limits those rights.

Ask us

Email hello@bespokenbooks.com.au. A real person reads every email. See also shipping and terms.